This week’s Into the Corner Office podcast guest is Tom Troy. Thomas M. Troy is president and chief executive officer of CSAA Insurance Group, a AAA insurer. With more than 100 years of experience serving AAA members, CSAA Insurance Group offers automobile, homeowners, and other personal lines of insurance to AAA members through AAA clubs. CSAA Insurance Group has been rated A or better by A.M. Best for more than 90 years and is one of the top property and casualty personal lines insurers in the United States.
Mr. Troy is part of a leadership team that cultivates innovation in a customer-driven organization focused on serving AAA members during life’s uncertainties. He joined CSAA Insurance Group in 2019 and brings 30+ years of insurance experience to his role as president and CEO.
He was previously an executive vice president at Allstate, where he led a $5 billion portfolio of Allstate Business Insurance, Encompass Insurance, Esurance, and Ivantage. He was promoted to that role from executive vice president of Allstate Brand Operations, where his broad areas of responsibility included agency and customer service, operations support, strategic portfolio management, operations finance, and customer experience. With a proven track record for working successfully with agents and brokers in a variety of distribution models, Mr. Troy understands deeply the changing needs and preferences of insurance consumers. Prior to Allstate, he was EVP and COO with Liberty Mutual and, before that, held senior leadership positions with Safeco Corporation and was a commercial underwriter with Kemper National Insurance Companies.
Mr. Troy is a board member of the American Property Casualty Insurance Association and the Bay Area Council. He earned his bachelor’s degree from the University of Washington and his MBA from Seattle University.