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Customer Resources

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What aren’t your sales people telling you?

In Customer Resources by Brandt A. HandleyNovember 14, 2018Leave a Comment

Likely more than you can imagine!

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Ask Your Employees How To Make Happier Middle Market Customers

In Customer Resources by Brandt A. HandleyDecember 20, 2017Leave a Comment

It comes as no surprise your customer-facing staff have a direct impact on how well your customers view your organization. Yet, Middle Market organizations don’t always capitalize on it fully. …

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How To Protect Your Middle Market Firm If A Customer Goes Out Of Business

In Customer Resources by Brandt A. HandleyNovember 8, 2017Leave a Comment

Every type of business inherently has some levels of risk attached. Moreover, there are costs to doing business you can’t escape. However, not getting paid for products or services you’ve …

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Losing Out Due To A Lackluster Middle Market Online Customer Experience?

In Customer Resources by Brandt A. HandleyOctober 4, 2017Leave a Comment

With almost $395 billion in online sales completed in 2016 and the number predicted to rise to $523 billion by 2020, having a good online sales process for customers certainly …

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Are Your Middle Market Customers Hungry For Customization?

In Customer Resources by Brandt A. HandleyAugust 16, 2017Leave a Comment

As you currently reside in the Middle Market, it is pretty fair to say you’ve been successful at figuring out products or services customers want to purchase. As you have …

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What Does Customer-Centric Mean To & For Your Middle Market Company?

In Customer Resources by Brandt A. HandleyMay 17, 2017Leave a Comment

What does the term customer-centric mean to you? What does it mean to your executives? How about to the people in your customer service department? Or, those in the mailroom? …

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Are You Giving Your Customers Too Many Of Everything?

In Customer Resources by Brandt A. HandleyJanuary 28, 2017Leave a Comment

Customer service is a huge business area and there are many theories on what constitutes the best customer service. In your Middle Market organization, you may have made helping and …

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Why You Should Make It Easier For Customers To Help Themselves

In Customer Resources by Brandt A. HandleyJanuary 28, 2017Leave a Comment

In today’s fast-paced, mobile and highly connected world, speed and efficiency often trump all in customers’ minds. No customer wants a poor experience. But, they may make concessions if the …

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Are You Missing Out On B2B Or B2C Sales Opportunities?

In Customer Resources by Brandt A. HandleyJanuary 28, 2017Leave a Comment

When companies begin selling their products and services, they often naturally come to a decision if they will be selling to other businesses (B2B) or if they will target consumers …

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Stop Dreading Complaints, Embrace Their Opportunities!

In Customer Resources by Brandt A. HandleyJanuary 28, 2017Leave a Comment

Not many people in the world love complaints – especially because they force us to evaluate our own shortcomings. In your Middle Market company, you logically understand your products, services, …

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