Customer Resources

Every type of business inherently has some levels of risk attached. Moreover, there are costs to doing business you can’t escape. However, not getting paid for products or services you’ve …

With almost $395 billion in online sales completed in 2016 and the number predicted to rise to $523 billion by 2020, having a good online sales process for customers certainly …

As you currently reside in the Middle Market, it is pretty fair to say you’ve been successful at figuring out products or services customers want to purchase. As you have …

What does the term customer-centric mean to you? What does it mean to your executives? How about to the people in your customer service department? Or, those in the mailroom? …

Customer service is a huge business area and there are many theories on what constitutes the best customer service. In your Middle Market organization, you may have made helping and …

In today’s fast-paced, mobile and highly connected world, speed and efficiency often trump all in customers’ minds. No customer wants a poor experience. But, they may make concessions if the …

When companies begin selling their products and services, they often naturally come to a decision if they will be selling to other businesses (B2B) or if they will target consumers …

Not many people in the world love complaints – especially because they force us to evaluate our own shortcomings. In your Middle Market company, you logically understand your products, services, …

The price you set for your goods and services is deeply personal to your Middle Market firm. Also, it likely took a while to tweak and get exactly right. Pricing …

Launching a new or highly improved product is certainly exciting for any organization and could turn out to be incredibly lucrative. However, the process of getting a product to the …